Terms and Conditions

Troman Finance Ltd is a Financial Credit broker, not a lender.  Troman Finance Ltd is authorised and regulated by the Financial Conduct Authority for credit-related regulated activities. Not all types of business we undertake are subjected to regulation by the FCA.  Our FCA Firm Reference Number is 668753.  To check the FCA register, please visit their website at: www.fca.org.uk/register or alternatively, you can call them on 0845 606 9966

Troman Finance Limited’s registered & trading address is Fu-Chi Lodge, Parkgate Road, Newdigate, Surrey, RH5 5DX. 

Troman Finance Ltd is a company registered in England and Wales, with company number: 2664927
VAT Number: 596 1125 30

Website: www.tromanfinance.co.uk
Telephone Number: 01435 868998


Website, Financial Promotions and Advertising, Disclosure: 

Prices quoted do not constitute an offer- please contact us for an official quotation.
Images shown are for illustration purposes only.
Business contract hire excludes VAT.
Personal contract hire includes VAT at the prevailing rate.
All of our funding products are subject to credit.
All prices detailed within this website are believed correct, however all prices are subject to revision at any time due to changes in cost of lending and manufacturers pricing. To ensure quotation validity, please contact your broker or 01435 868998 and ask for a full written quotation. E&OE
Troman Finance Ltd is a credit broker, not a lender. We work with a selected panel of lenders.
Troman Finance Ltd may receive commission or fees or other remuneration from the lender in respect of an agreement undertaken, details of which are available upon request for any agreement regulated by the Financial Conduct Authority.


Date Protection:

We have a legal obligation under the Data Protection Act to ensure that all information held and processed about you complies with the principles of the Act.  The Act requires all personal information to be treated in the strictest confidence and to be used only for purposes of which you are aware.  We will not reveal any sensitive information about you unless you provide written approval.

We will treat all your personal information as private and confidential unless you give your written consent for disclosure or we are legally compelled to disclose information to third parties.  We will only use your personal information to provide the services you have engaged us for. 

We may in rare circumstances contact you, should an offer or product become available in which, we think, you may be interested in.  We will either contact you via telephone or e-mail in order to provide deals of the offer or product.  Your details will not be revealed to any parties involved with such offers or products without your permission.

When you contact our brokers, we will always endeavour to provide the best service we can and try and protect you from entering into any agreement that may not be in your best interest. However, should you apply for credit, our funders will credit search you or your business in order to assess whether you will be able to make your repayments.  These credit checks will be recorded by the Credit Reference Agencies as will details of any financial agreement you entered into, including any arrears which may occur or should you provide false information.

When you apply for credit, our funders often use a process known as Credit Scoring. This will help them to assess your application to ensure that you are able to re-pay the rentals or payments comfortably and fulfil their duty to you as a reasonable lender. Declined applications based on this automated technique can be reviewed manually on request. 

In considering an application our funders will search your record at Credit Reference Agencies. They will add to your credit file, details of our search and your application, and this will be seen by other organisations that make searches. They will also add to your record, with the Credit Reference Agencies details of your agreement with them, the payments or rentals you make under it, any default or failure to keep its terms and any change of address you fail to tell them about where a payment is overdue. It is important that you give us accurate information. Our funders will check your details with fraud prevention agencies and if you give us false information and fraud is suspected, this will be recorded.

We and other organisations may use and search those records to:
•    help make decisions about credit and credit related services for you and members of your household;
•    trace debtors, recover debt, prevent fraud, and to manage your accounts;
•    check your identity to prevent money laundering, unless you furnish us with satisfactory proof of identity.

For these purposes they or we may make further searches. The Credit Reference Agencies and fraud prevention agencies will also use the records for statistical analysis about credit.

If you have experienced problems obtaining credit, we recommend you request a copy of your credit file from the Credit Reference Agencies. They may charge you for this service. Their addresses are shown below.

 

For Our Business Customer

The Data Protection Act does not apply to companies in themselves but it does extend to sole traders and partnerships. When an application is received from a business, in addition to the above information, information may be sought from credit reference agencies on the company directors and/or partners as individuals.

If you have any questions or concerns on the use of your personal information, please do not hesitate to contact us at any time.

 

Credit Reference Agencies’ Addresses

If you would like a copy of your credit file, please write to the following companies, a small fee may be charged.  You will need to tell them your full name and address(s) for the last six years.

Experian Limited    
Consumer Help Service    
PO Box 8000    
Nottingham    
GN1 5GX   

Equifax Europe (UK) Ltd
Dept 1E
PO Box 3001
Glasgow
G81 2DT

 

Our Services

After contacting your broker for assistance, we will provide you with a quotation on products or services that may be of interest to you, following a comprehensive fact finding and qualification process.   In order to ascertain your requirements, we may need to discuss your personal circumstances and objectives.  In order to identify your needs, it is important to provide us with accurate and relevant information, to enable us to provide you with the most appropriate product.

Troman Finance Ltd are independent credit brokers and vehicle consultants, we work with a selected panel of lenders. Information on the lenders we work with and their associated products and services are available upon request.


Quoting:

All quotations will be discussed either in person or via telephone, should you wish to proceed a written quotation will be provided.

 

Finance agreements:

If you choose Troman Finance Ltd to assist you with your funding or vehicle requirements, we will send you a credit application form and if required, a vehicle order form for completion and return. In signing the form(s), you will be agreeing to the funder making a credit agency search against the hirer/guarantor which will be recorded by the credit agency concerned. The funder will only use this information for address verification and underwriting purposes. 

Once you have been accepted for finance, the finance agreement will be sent to you for completion and return. In some cases, it is now possible to electronically sign the documents, although some funders do still require original signed copies of agreements. Full details on how to complete the agreements will accompany the documents.  If you have any questions on the process, please contact your broker.

With your finance agreement, you will be provided with information on the finance company that we have placed your business with. It is important that you read this document thoroughly so that you have a better idea of how the contract will work, what your obligations will be under the agreement and some important information on the contract and end of contract details.

If there is a cooling off period within your agreement, it will not be possible to arrange delivery before this period has ended. You will be notified at proposal stage if there is a cooling off period that applies to your contract and this information will be found within the documents.  In some instances, if you decide not to proceed with finance, you may still be liable for a vehicle if it has been ordered.  Please talk to your broker for clarification.

The finance agreement should be for the terms you agreed with your broker.  When you receive the finance agreements, please ensure you read the terms and conditions thoroughly, to ensure all details are correct and that you understand your financial obligations under this agreement.

Please be certain you are able to meet the commitments of the agreement in full, missed payments could affect your credit rating and persistent failure to make the payments could result in assets being collected and pursuit of the debt recovery by the finance company.

 

Fees & charges for services:

We will not charge you any fee for our services as we receive commission directly from the lender.  However some lenders do charge an administrative fee.  We will let you know if you are liable for this fee and the charge before you sign your finance agreement.

 

Contract Hire Agreements

For our clients for whom we provide contract hire services, we will provide you with details and a price for both a non-maintained and a maintained contract for your chosen vehicle, so that you are able to make an informed decision.


Order:

We will not order a vehicle until we have fully approved finance in place, appropriate identification from the hirer/guarantor and signed vehicle order instruction. When the vehicle is ordered, the proposed delivery date is estimated and may be subject to change. A delivery date cannot be guaranteed, although every effort will be made to meet your requirements.

In signing the vehicle order, you authorise your broker from Troman Finance Limited, to order a vehicle to your chosen specification for you or on your company’s behalf. The vehicle order is not a finance agreement. In signing the vehicle order, you agree that upon taking delivery of the vehicle, you will be bound by the terms and conditions of the finance contract.  The finance agreement will commence once you have taken delivery of the vehicle.  Full terms and conditions of the finance agreement are available upon request.  The vehicle order supersedes all previous verbal and written quotations provided. Your statutory rights, including any rights you have as a consumer, are not affected by anything contained within the vehicle order. Third party rights under the Contracts (Rights of Third Parties) Act 1999 are hereby excluded.

For vehicle funding and contract hire purposes the CO2 & P11D values quoted are given as a guide only and are subject to change by the manufacturer. The delivery dates will be based on information provided to us by the company supply the vehicle and you acknowledge that this could be subject to change. After you have been agreed for finance, we will contact you and an order will be placed for the chosen vehicle.

After you have signed & returned the vehicle order, the options & price can only be changed by an amendment to the vehicle order. No changes will be made to the specification of the vehicle or the contract rentals, without your prior authorisation. There are some circumstances, outside of our control which may result in a change to your vehicle specification or contract rentals, these include:

A manufacturer price change, this may be relevant with factory order vehicles with long lead times.
A change in taxation, such as an increase/decrease in VAT or an adjustment to Vehicle Excise Duty (VED).
A change to the specification of the vehicle by the manufacturer, this might be relevant if a model is updated.
In all instances, we will inform you at the earliest opportunity of any changes to your vehicle or contract.
Our role is that of a broker. Our sole obligation is to process the vehicle order & related finance. Therefore, we accept no responsibility for any loss incurred by you arising out of the contract between you and the finance company and purported arrangements relating to the supply of any vehicle save to the extent that such a loss is caused by our negligent act or omission.

If you have chosen a non-maintained contract, you will be responsible for the financial cost to service and maintain the vehicle.  Troman Finance Limited can assist you with any mid contract adjustments and the return of the vehicle before the end of the agreement.

The finance agreement should be for the terms you agreed with your broker.  When you receive the finance agreements, please ensure all details are correct and you read the terms and conditions thoroughly, and you understand your financial obligations under this agreement. Early termination, or a change in circumstances, such as additional mileage or excess mileage at the end of the agreement, may result in additional charges incurred by you. Excessive damage to the vehicle, or missed servicing, may also result in additional charges incurred by you. It is your responsibility to ensure the vehicle is looked after throughout the term of the agreement and is returned on or before the contract end date, to avoid additional hire charges. Please contact your broker for details of what constitutes ‘fair wear and tear’.

 

Vehicle delivery:

Your broker will maintain regular contact with you until your vehicle is delivered and contact you once your vehicle has been delivered in order to ensure that you are satisfied.

Should there be any change in the delivery time, you will be notified as soon as possible.

Delivery cannot be arrange until all the finance documents have been received and verified as correct, if there is a cooling off period, this has to have been observed before delivery can be arranged.

Before delivery is made it is usually necessary for proof that the vehicle has been insured, is received by the funder.

Delivery will normally be made by an agent of the supplying dealer to the drivers’ business or residential address.  If a third party is required to accept delivery, this must be notified in writing, in advance of delivery.

We do not guarantee the title, quality or performance of any vehicle. Whilst we bear no responsibility, if you are not satisfied with the vehicle, we will endeavour to liaise on your behalf with the finance company.


Cancellation:

You may have the right to cancel an order (the cooling off period). You can do this by sending or taking written notice of cancellation to your broker. You have 14 days starting with the day on which we confirm your vehicle has been ordered.

We will be entitled to cancel this agreement if you materially breach any of its terms, including failure to make any payments when due. Any cancellation of this agreement will operate to cancel your order for the vehicle and the finance agreement.

Business customers only: In such event, you agree to forfeit your deposit and you may also be liable to pay any additional cancellation fees or costs that the supplier may charge


Complaints:

In the event of a complaint, please visit our website or contact us for details of our complaints handling procedure.

 

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Troman Finance Limited is authorised and regulated by the Financial Conduct Authority for credit-related regulated activities.  Firm reference number 668753.  Troman Finance Limited is a credit broker, not a lender and work with a panel of lenders.  Troman Finance Limited is a company registered in England and Wales; company number 2564927.  Our registered address is Fu-chi Lodge, Parkgate Road, Newdigate, Surrey, RH5 5DX.  Information Commissioners registration Z6891335.  VAT registration number 596 1125 30.

 
      
 
 
  
 
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